Ghas Mandir Privacy Policy

1. Introduction

This Privacy Policy explains how Ghas Mandir ("we", "us", "the platform") collects, stores, uses and protects the personal information of players who access ghasmandir.pro and the associated Android app.

By registering an account on ghas mandir, you acknowledge that you have read and understood this policy and that you consent to the collection and use of your personal data as described here. This policy applies to all registered users and to visitors who browse the website without an account.

This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform. In the event of any conflict between the two documents on the subject of data, this Privacy Policy takes precedence.

2. Personal Data We Collect

The following table summarises the categories of personal data we collect and the reason for collecting each:

We do not intentionally collect special category data such as health information, political opinions, or religious beliefs. If such information is shared with us incidentally (for example, in a support message), it is treated with the highest level of confidentiality and deleted once the query is resolved.

3. How We Collect Your Data

Ghas mandir collects personal data through the following channels:

3.1 Directly From You

The majority of data we hold comes directly from you — when you register an account, complete identity verification, make a deposit or withdrawal request, contact support, or update your account settings. You are in control of what you provide.

3.2 Automatically Through Platform Use

When you use the ghas mandir website or Android app, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, operating system, session duration, and the pages or games you interact with. This data is collected through server logs and, on the website, through cookies and similar technologies.

3.3 From Payment Processors

When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or card, limited transaction confirmation data is shared with us by those payment providers. We receive confirmation of payment status and a reference number — we do not store your full payment credentials on our servers.

3.4 From Identity Verification Partners

Where we need to verify your identity before processing a withdrawal or as part of a security review, we may use a third-party identity verification service. That service compares the documents you submit against available records and returns a verification outcome to us. The documents themselves are handled according to the verification provider's own security standards.

4. How We Use Your Data

We use the personal data we collect for the following purposes. We will not use your data for any purpose that is incompatible with the reason it was originally collected without first informing you.

• Account management: Creating and maintaining your player account, processing login sessions, and keeping your account details up to date.
• Payment processing: Executing PKR deposits and withdrawals to and from your registered JazzCash, Easypaisa, Raast, bank, or card account.
• Identity and age verification: Confirming that you are at least 18 years old and that the information on your account matches your identity documents before processing your first withdrawal.
• Fraud prevention and security: Monitoring account activity for patterns that suggest fraud, bonus abuse, multiple accounts, or other violations of the Terms and Conditions. Technical data such as IP addresses and device fingerprints is used for this purpose.
• Customer support: Responding to your queries, investigating complaints, resolving payment disputes, and maintaining records of support interactions.
• Responsible gaming: Monitoring usage patterns to identify players who may need access to responsible gaming tools, and applying limits where a player has requested them.
• Platform improvements: Analysing aggregated, anonymised usage data to understand which games and features are most popular and where the player experience can be improved.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Promotional messages are only sent where you have opted in.

5. Payment Data and PKR Transactions

All financial transactions on ghas mandir are denominated in Pakistani Rupees. We take the security of payment-related data very seriously and apply additional safeguards beyond our standard data handling practices.

5.1 What We Store

For JazzCash and Easypaisa transactions, we store the mobile account number associated with the transaction, the transaction reference number provided by the payment provider, the amount, and the date and time of the transaction. We do not store your JazzCash or Easypaisa PIN or password.

For bank transfers, we store your account title, bank name, and IBAN, which are required to process withdrawals. Full debit or credit card numbers are never stored on our servers — card transactions are handled entirely by the payment processor, and we only receive a masked version of the card number for reference purposes.

5.2 Payment Method Verification

To prevent fraud and ensure that withdrawals reach the correct person, all payment methods must be registered in the same name as the account holder. If the name on a payment account does not match your CNIC name, we may request additional documentation before processing a withdrawal.

6. Data Sharing and Third Parties

Ghas mandir does not sell your personal data. We share limited personal data with third parties only in the following circumstances:

6.1 Payment Processors

When you make a deposit or request a withdrawal, the necessary transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank, or your card issuer. These providers have their own privacy policies and data security obligations.

6.2 Identity Verification Services

Where identity verification is required, your submitted documents and personal details may be shared with a third-party verification provider for the purpose of confirming your identity. Data shared for this purpose is not used by the provider for any other purpose.

6.3 Technology and Hosting Partners

The ghas mandir platform is hosted on secure servers. Our hosting and infrastructure partners may have access to server-level data as part of maintaining the platform. These partners are contractually bound to treat all data with confidentiality and may not use it for their own purposes.

6.4 Legal Obligations

We may be required to disclose certain personal data in response to a lawful request from a court or relevant authority. In such cases, we will only disclose the minimum amount of data required to comply with the legal obligation. Where permitted by law, we will notify you of such a request.

7. Data Retention

We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required to meet legal or operational obligations. The following general retention guidelines apply:

• Account data (name, contact details, CNIC): Retained for the duration of your account and for a period of up to five years following account closure to meet financial record-keeping obligations.
• Transaction records (deposit and withdrawal history): Retained for up to seven years in line with standard financial record requirements.
• Identity documents (CNIC copies submitted for verification): Retained for the duration of your account and deleted within 90 days of account closure, unless retention is required by law.
• Support communications: Retained for up to three years from the date of the last interaction to allow for dispute resolution.
• Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing opt-in records: Retained for as long as you remain subscribed, plus 12 months after opt-out to maintain an accurate suppression list.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

Ghas mandir implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

8.1 Technical Safeguards

All data transmitted between your device and our platform is encrypted using TLS. Sensitive data stored on our servers, including identity documents and payment details, is encrypted at rest. Access to player data within our systems is restricted on a need-to-know basis, and all internal access is logged and audited.

8.2 Account Security

Your account is protected by your password. We strongly recommend using a unique, strong password that you do not use on any other platform. If you suspect your account has been accessed without your permission, contact support immediately so that we can lock the account and investigate.

8.3 Breach Response

In the unlikely event of a data security breach that affects your personal data, we will assess the risk and take appropriate action. If the breach poses a significant risk to your rights or interests, we will notify you as promptly as possible with details of what occurred and what steps we have taken in response.

While we do everything reasonably possible to protect your data, no system is completely immune to risk. By using the platform, you accept that data transmission over the internet carries inherent risks beyond our control.

9. Cookies and Tracking Technologies

The ghas mandir website uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the player experience. The following types of cookies may be active when you use the site:

9.1 Essential Cookies

These cookies are necessary for the website to operate. They manage your login session, remember your preferences, and prevent cross-site request forgery attacks. The platform cannot function without these cookies, so they cannot be disabled.

9.2 Analytics Cookies

We use aggregated, anonymised analytics to understand how players navigate the platform — which pages are visited most frequently, where players spend the most time, and which features are used most often. This helps us improve the experience for everyone. Analytics data is not linked to your personal account.

9.3 Functional Cookies

These cookies remember your preferences such as your preferred language or the last game category you visited, so you do not have to reset these choices every time you return.

9.4 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce the quality of certain features.

10. Your Rights Over Your Data

You have meaningful rights over the personal data that ghas mandir holds about you. These rights can be exercised by contacting our support team. We will respond to all requests within a reasonable timeframe.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. For most account details, you can update them directly in your account settings.
• Right to deletion: You can request that we delete your personal data. This right applies in certain circumstances — for example, where we no longer need the data and there is no legal obligation requiring us to keep it. Note that deletion requests may not be fulfilled where retention is required for legal or fraud prevention purposes.
• Right to object to marketing: You can opt out of receiving promotional communications at any time through your account settings or by contacting support.
• Right to data portability: You can request a copy of the personal data you provided to us in a structured, machine-readable format.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a dispute or review is in progress.

To exercise any of these rights, contact support at [email protected] with your full name, registered email address, and a description of your request. We may need to verify your identity before processing the request.

11. Minors and Under-18 Access

Ghas mandir is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our standard account process, and accounts found to belong to a person under 18 will be immediately closed and any balance forfeited.

If you are a parent or guardian and believe that a minor has created an account on ghas mandir using false information, please contact our support team immediately. We will investigate and take appropriate action as a priority.

We also encourage parents to use device-level parental controls and content filtering tools to prevent access to gaming platforms by children and teenagers.

12. Changes to This Privacy Policy

Ghas mandir may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or in response to feedback from players. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that affect how we collect or use your personal data, we will provide advance notice via the email address registered on your account or through an in-app notification. We will clearly explain what is changing and why.

Your continued use of the platform after the effective date of any update to this policy constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to request account closure before the change takes effect.

We recommend reviewing this page periodically — particularly if you have been away from the platform for an extended period — to stay informed about how your data is being handled.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We take all privacy-related queries seriously and aim to respond promptly.

• Email: [email protected]
• Subject line: Use "Privacy Request" or "Data Query" so your message is routed to the right team member
• Response time: We aim to acknowledge all privacy-related requests within two working days and resolve them within 14 days where possible

When contacting us about a data request, please include your registered email address and a clear description of your request. We may need to verify your identity before we can action the request — this is to protect your data from being released to the wrong person.

For general account queries, game issues, or payment questions, our support team handles those through the same contact channel and can redirect your query to the appropriate team.